Billing & Customer Accounts Specialist

ACH Group; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career development

Supportive culture

Financial advice

Wellbeing program

Recognition programs

Salary packaging

Discounted health insurance

Job summary

ACH Group is seeking a self-motivated Customer Accounts Officer to join the Customer Accounts Team at Mile End. The role focuses on processing customer accounts and debt management within a not-for-profit aged care setting.

You will maintain customer master data, manage payments, and support billing across Home Care, Residential, and Retirement Living. A collaborative team environment and stakeholder liaison are key.

Qualifications

• Knowledge of accounts receivable functions and processes.
• Strong Microsoft Office Suite and financial system skills.
• High degree of accuracy in your work and attention to detail.
• Excellent interpersonal, communication and problem-solving skills.

Responsibilities

• Drive an outstanding customer experience with a solution-focused mindset.
• Maintain accuracy of the Customer Master Data.
• Facilitate customer payment activities including Fee Run and Direct Debit Processing.
• Reconcile customer payments to ensure correct amounts billed to customers.
• Handle Home Care, Residential and Retirement Living billing setup and annual caps.
• Assist with RAD refunds, RAD collection and debt recovery processes.
• Process fee increases and related customer correspondence.
• Ensure compliance with aged care legislation for account management.
• Respond to customer queries promptly and professionally.
• Process account adjustments and refunds within delegation of authority.
• Support the customer accounts, senior credit controller and finance team.

Skills

Accounts receivable

MS Excel

Financial systems

Attention to detail

Communication skills

Tools

Billing software

Job description

ACH Group is seeking a self-motivated Customer Accounts Officer to join the Customer Accounts Team at Mile End. The role focuses on processing customer accounts and debt management within a not-for-profit aged care setting.

You will maintain customer master data, manage payments, and support billing across Home Care, Residential, and Retirement Living. A collaborative team environment and stakeholder liaison are key.