Billing Analyst – Hybrid Work (WFH + Footscray/Sunbury)

Greater Western Water Limited; Melbourne; Hybrid; AUD 119,000 - 146,000; Full time

Benefits offered by this job

Flexibility to WFH

Free onsite parking

16 weeks parental leave

Compressed hours / Work Life Balance

Income protection and salary continu­e

Corporate health insurance deals

Wellbeing, prayer and sensory rooms

Job summary

Greater Western Water Limited is seeking three Billing Analysts on a fixed‑term basis to stabilise and optimise the Oracle CCS billing platform and related customer data processes.

You will lead analysis to resolve billing exceptions, support catch‑up billing, and collaborate with Product, Technology and Operations to implement sustainable fixes. Flexible work options include WFH with Footscray and Sunbury offices.

Qualifications

• Experience with customer systems and digital transformation.
• Strong change management capabilities.
• Ability to focus on employee experience during change.
• Proven to identify and deliver process improvements.
• Experience in water industry or billing domain.

Responsibilities

• Lead analysis and remediation activities to resolve billing exceptions, unbilled accounts, and data integrity issues.
• Support the delivery of Catch-Up Billing and related remediation programs to ensure accurate and timely billing outcomes for customers.
• Contribute to compliance with the Enforceable Undertaking and Water Industry Standards by supporting billing quality assurance, controls, and reporting activities.
• Collaborate with Product, Technology, Data and Operations teams to identify root causes of billing issues and implement sustainable fixes.
• Provide analytical insight and operational support to ensure billing processes, controls and system configurations operate effectively.
• Assist in monitoring billing performance, risks and defects, ensuring issues are escalated and addressed through appropriate governance forums

Skills

Digital systems

Change management

People-centric change

Continuous improvement

Billing domain experience

Job description

Greater Western Water Limited is seeking three Billing Analysts on a fixed‑term basis to stabilise and optimise the Oracle CCS billing platform and related customer data processes.

You will lead analysis to resolve billing exceptions, support catch‑up billing, and collaborate with Product, Technology and Operations to implement sustainable fixes. Flexible work options include WFH with Footscray and Sunbury offices.