Billing Analyst

Greater Western Water; Melbourne; Hybrid; AUD 119,000 - 146,000; Full time

Benefits offered by this job

Flexibility to WFH

Free onsite parking

16-week parental leave

Compressed working hours

Work Life Balance Days

Income protection and salary continu 等

Job summary

Greater Western Water is seeking three Billing Analysts on a fixed-term basis in Victoria to stabilise and optimise the Oracle CCS billing platform and related customer data processes. The role offers hybrid work options with a Footscray/Sunbury office and a salary of A$132,767 plus 12% super.

You will lead analyses to fix billing exceptions, support catch-up billing programs, and work with cross-functional teams to improve data quality and billing outcomes for customers.

Qualifications

• Experience designing and delivering customer systems and digital services in billing or customer data domains.
• Strong change-management capabilities and ability to drive user adoption.
• Ability to identify process improvements and implement sustainable optimisations.
• Experience improving billing accuracy and data integrity within utility or similar industries.

Responsibilities

• Lead analysis to resolve billing exceptions, unbilled accounts and data quality issues.
• Support Catch-Up Billing and remediation programs for accurate customer billing.
• Contribute to compliance with industry standards and reporting requirements.
• Collaborate with Product, Technology, Data and Operations to fix root causes of billing issues.
• Provide analytical insight to ensure billing processes and system configurations run effectively.
• Monitor billing performance and escalate issues through governance forums.

Skills

Digital customer systems

Change management

Organisational change

Continuous improvement

Billing domain knowledge

Tools

Oracle CCS billing platform

Job description

• $132,767 + 12% super. Flexibility to WFH & the Footscray/ Sunbury office
• Close to Footscray or Sunbury Train station – easy commute!
• Make a real impact by improving billing accuracy and delivering better outcomes for customers.

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

• We embrace flexibility and connection with a balance of on-site and WFH.
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Eligible full-time employees may access compressed working hours, or additional Work Life Balance Days, subject to eligibility criteria, helping you prioritise wellbeing and flexibility.
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

3 x Billing Analysts - Fixed term until 30/6/2027

Provide subject matter expertise to support the stabilisation and optimisation of the Oracle CCS billing platform, and associated customer data, metering, billing and revenue assurance business processes.

Responsibilities

• Lead analysis and remediation activities to resolve billing exceptions, unbilled accounts, and data integrity issues.
• Support the delivery of Catch-Up Billing and related remediation programs to ensure accurate and timely billing outcomes for customers.
• Contribute to compliance with the Enforceable Undertaking and Water Industry Standards by supporting billing quality assurance, controls, and reporting activities.
• Collaborate with Product, Technology, Data and Operations teams to identify root causes of billing issues and implement sustainable fixes.
• Provide analytical insight and operational support to ensure billing processes, controls and system configurations operate effectively.
• Assist in monitoring billing performance, risks and defects, ensuring issues are escalated and addressed through appropriate governance forums

Skills & Experience

• Digital Customer Systems - Experience in customer experience design, development and delivery of customer systems, tools and applications including digital transformation through digitisation of customer services and automation of business processes.
• Change management – Demonstrated ability in supporting high-quality change adoption.
• Placing people at the centre of all change activities by improving the employee experience—good understanding of organisational change processes and experience with change management methodologies.
• Continuous improvement - The foresight to continuously improve our processes and services to build customer and stakeholder relationships. Demonstrated desire for continuous learning and improvement. Demonstrated ability to identify and deliver optimisation improvements
• Previous experience working in the water industry, and/or billing domain

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

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