Bilingual Mandarin Client Manager — Finance & Trading

Stonex; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

StoneX in Sydney is seeking a Client Management Associate to respond to client inquiries and manage relationships across multiple trading instruments including Crypto, FX, CFDs, equities and commodities. You will provide quotes, conduct trade research, and support onboarding for new accounts while handling sensitive information with integrity.

The role requires strong communication, analytical thinking, and Mandarin-English fluency, along with a Finance-related degree or equivalent experience.

Qualifications

• BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience.
• Integrity and the ability to handle sensitive information and maintain confidentiality.
• Fluency in Mandarin and English is a MUST.

Responsibilities

• Handle client inquiries via phone, email, and live chat.
• Trade research and quotes for Crypto, Spot FX, CFDs, equities and commodities.
• Provide client support on accounts, policies, services and available products.
• Open new accounts for potential clients and assist existing customers.
• Engage clients to identify financial goals and opportunities to use company services.
• Work in a fast-paced environment delivering solutions-focused results.

Skills

Client management

Communication skills

Analytical thinking

Attention to detail

Finance knowledge

English proficiency

Mandarin

Education

BS/BA in Finance

Tools

CRM software

Microsoft Excel

Job description

StoneX in Sydney is seeking a Client Management Associate to respond to client inquiries and manage relationships across multiple trading instruments including Crypto, FX, CFDs, equities and commodities. You will provide quotes, conduct trade research, and support onboarding for new accounts while handling sensitive information with integrity.

The role requires strong communication, analytical thinking, and Mandarin-English fluency, along with a Finance-related degree or equivalent experience.