Bilingual Client Management Associate (Finance & Trading)

StoneX Group Inc.; Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

StoneX Group Inc. is seeking a Client Management Associate in Australia to respond to client inquiries via phone, chat, or email, while building strong client relationships and delivering service across multiple financial instruments.

You will handle trading questions, provide quotes, and assist with opening new accounts, working in a fast-paced environment with a focus on accuracy, confidentiality and professional client service.

Qualifications

• BS/BA degree in Finance, Business or related field.
• Strong mathematical, analytical and problem-solving abilities.
• Excellent listening, written and verbal communication skills.
• Bilingual in Mandarin and English required.

Responsibilities

• Respond to client inquiries via phone, chat or email with accuracy and timeliness.
• Build and manage client relationships while applying procedural guidelines.
• Handle trading inquiries and provide quotes for various instruments.
• Support opening of new accounts and assist existing clients.
• Deliver solutions-focused results in a fast-paced environment.
• Learn and apply industry licensing, regulations, policies and programs.

Skills

Customer service

Communication skills

Bilingual Mandarin/English

Financial knowledge

Problem solving

Attention to detail

Multi-system navigation

Education

Bachelor's in Finance/Business

Tools

CRM software

Microsoft Office

Job description

StoneX Group Inc. is seeking a Client Management Associate in Australia to respond to client inquiries via phone, chat, or email, while building strong client relationships and delivering service across multiple financial instruments.

You will handle trading questions, provide quotes, and assist with opening new accounts, working in a fast-paced environment with a focus on accuracy, confidentiality and professional client service.