Bilingual Logistics Project & Key Account Coordinator

SF International; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

SF Express Australia, part of SF International’s global network, seeks a Supply Chain Project & Key Account Coordinator who speaks Chinese and English to support strategic clients and internal teams from our Sydney base.

You will coordinate daily operations, manage inbound/outbound logistics, and drive process improvements to meet service levels. This role offers growth toward end-to-end project ownership in a dynamic, cross-border environment.

Qualifications

• Experience in logistics / supply chain / 3PL / freight forwarding preferred.
• Strong coordination and problem-solving skills in a fast-paced environment.
• Ability to communicate effectively with both clients and internal teams.
• Detail-oriented with a strong sense of ownership and accountability.
• Interest in developing into a client-facing, project ownership role.

Responsibilities

• Act as a key contact point between strategic clients and internal operations teams.
• Coordinate and follow up on daily operational issues (inbound, outbound, delivery, exceptions).
• Ensure service quality meets client expectations and internal KPIs.
• Support issue resolution by aligning customer needs with operational capabilities.
• Liaise closely with internal teams including warehousing, transport, and customer service.
• Coordinate with external stakeholders such as logistics vendors and service providers.
• Facilitate clear and efficient communication to ensure smooth end-to-end execution.
• Participate in client onboarding and project implementation.
• Gradually take ownership of smaller-scale accounts or projects.

Skills

Logistics coordination

Problem solving

Client communication

Bilingual English/Chinese

Job description

SF Express Australia, part of SF International’s global network, seeks a Supply Chain Project & Key Account Coordinator who speaks Chinese and English to support strategic clients and internal teams from our Sydney base.

You will coordinate daily operations, manage inbound/outbound logistics, and drive process improvements to meet service levels. This role offers growth toward end-to-end project ownership in a dynamic, cross-border environment.