Banking Customer Service Champion — Flexible Hours

BOQ Group; Bowral; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary packaging options

Paid parental leave

Additional annual leave

Job summary

BOQ Group is seeking a Customer Service Officer in our NSW branch to be the first point of contact for customers, delivering exceptional service and assisting with their current and future financial needs. You will handle transactions and educate customers on digital banking solutions.

The role emphasizes relationship building, team collaboration, and a proactive approach to exceeding customer expectations. Previous banking or sales experience is welcome but not required.

Qualifications

• Experience in banking or sales is a plus.
• Strong communication and relationship-building skills are essential.
• Able to engage customers and identify financial needs.

Responsibilities

• Be the first point of contact in the Branch, delivering exceptional service to customers.
• Undertake transaction activities and educate customers on digital banking solutions.
• Conduct needs-based conversations to generate opportunities in personal banking and lending.

Skills

Customer service

Relationship building

Communication

Team player

Sales

Digital banking

Job description

BOQ Group is seeking a Customer Service Officer in our NSW branch to be the first point of contact for customers, delivering exceptional service and assisting with their current and future financial needs. You will handle transactions and educate customers on digital banking solutions.

The role emphasizes relationship building, team collaboration, and a proactive approach to exceeding customer expectations. Previous banking or sales experience is welcome but not required.