Banking Customer Experience & Lending Advisor

BOQ Group

Hervey Bay

On-site

AUD 52,000 - 75,000

Full time

7 days ago

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Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimums

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking a Customer Service Officer in Hervey Bay, Queensland. You will be the first point of contact in the Branch, delivering exceptional service while helping customers explore their financial needs and using digital banking tools.

Responsibilities include processing transactions, educating customers on digital options, and conducting needs-based conversations to generate opportunities in personal banking and lending. The role emphasizes customer focus and community engagement.

Qualifications

Strong communication and relationship-building skills are essential.
Experience in customer service is preferred, with a genuine interest in banking.

Responsibilities

Provide exceptional customer service at the branch.
Identify and support customers to explore current and future financial needs.
Undertake transaction activities for customers.
Educate customers on using digital banking solutions.
Conduct needs-based conversations to generate opportunities in personal banking and lending.