Banking Customer Service Officer — Digital Banking

BOQ Group; Hervey Bay; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking a Customer Service Officer in Queensland to join our branch network. You will be the first point of contact for customers, delivering exceptional service and assisting with everyday banking needs.

You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to uncover opportunities in personal banking and lending, while contributing to a welcoming and inclusive work environment.

Qualifications

• Excellent communication and relationship-building skills.
• Passion for delivering exceptional customer service in banking.
• Willingness to learn about digital banking solutions and products.

Responsibilities

• Be the first point of contact in the branch and deliver outstanding service.
• Undertake transaction activities for customers and educate on digital banking.
• Conduct needs-based conversations to identify personal banking and lending opportunities.

Skills

Customer service

Relationship building

Communication

Job description

BOQ Group is seeking a Customer Service Officer in Queensland to join our branch network. You will be the first point of contact for customers, delivering exceptional service and assisting with everyday banking needs.

You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to uncover opportunities in personal banking and lending, while contributing to a welcoming and inclusive work environment.