Banking Customer Experience Specialist

BOQ Group; Mackay Regional; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

Job summary

BOQ Group in Mackay is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service while handling transactions and guiding customers through digital banking.

You will build strong relationships, identify financial needs, and have proactive conversations to uncover opportunities in personal banking and lending. The role offers a supportive team and opportunities for career development.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to explain digital banking solutions and services.
• Strong customer service mindset and proactive approach.

Responsibilities

• Serve as first point of contact in branch and assist customers with transactions.
• Identify financial needs and educate on digital banking.
• Conduct needs-based conversations to generate personal banking and lending opportunities.

Skills

Customer service

Relationship building

Communication

Banking knowledge

Job description

BOQ Group in Mackay is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service while handling transactions and guiding customers through digital banking.

You will build strong relationships, identify financial needs, and have proactive conversations to uncover opportunities in personal banking and lending. The role offers a supportive team and opportunities for career development.