Banking Customer Service Specialist — Growth & Digital

BOQ; Hervey Bay; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

Job summary

BOQ is seeking a Customer Service Officer for its Hervey Bay branch. You will be the first point of contact, delivering exceptional service and guiding customers through everyday banking needs in a busy community setting.

Responsibilities include handling transactions, promoting digital banking tools, and exploring opportunities in personal banking and lending with a proactive, customer-centric approach.

Qualifications

• Excellent communication and relationship-building abilities.
• Interest in banking or sales; prior banking experience not required.
• Team player with proactive attitude and customer-focused approach.

Responsibilities

• Serve as the first point of contact in the branch and provide exceptional service.
• Undertake transaction activities and educate customers on digital banking solutions.
• Conduct needs-based conversations to identify opportunities in personal banking and lending.

Skills

Communication skills

Relationship building

Customer service

Job description

BOQ is seeking a Customer Service Officer for its Hervey Bay branch. You will be the first point of contact, delivering exceptional service and guiding customers through everyday banking needs in a busy community setting.

Responsibilities include handling transactions, promoting digital banking tools, and exploring opportunities in personal banking and lending with a proactive, customer-centric approach.