Banking Customer Experience Officer

BOQ; Mackay Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work

Financial discounts

Salary packaging

Parental leave

Extra annual leave

Private health insurance

EAP

Job summary

BOQ is seeking a Customer Service Officer for Mackay City to join our branch team. You will be the first point of contact, delivering outstanding customer service and supporting customers with everyday banking needs.

You will handle transactions, promote digital banking, and engage in needs-based conversations to uncover personal or lending opportunities. A collaborative team environment and customer-centric culture await.

Qualifications

• Experience in banking or sales is helpful but not required.
• Strong communication and relationship-building skills.
• Comfort with digital banking tools and transactions.

Responsibilities

• Serve as first point of contact in-branch and deliver exceptional customer service.
• Assist customers with transactions and banking needs.
• Educate customers on digital banking solutions and perform needs-based conversations.

Skills

Customer service

Relationship building

Communication

Job description

BOQ is seeking a Customer Service Officer for Mackay City to join our branch team. You will be the first point of contact, delivering outstanding customer service and supporting customers with everyday banking needs.

You will handle transactions, promote digital banking, and engage in needs-based conversations to uncover personal or lending opportunities. A collaborative team environment and customer-centric culture await.