Banking Customer Experience Specialist – Roma

NAB; Charleville; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Banking discounts

Travel & Tech perks

Parental leave

Volunteer leave

Job summary

NAB in Roma is seeking a Branch Customer Advisor to deliver a seamless customer experience and tailor banking solutions at the Roma branch. You’ll be the first point of contact, helping customers with accounts, lending and transactions while guiding them to self-service channels.

The role offers full training, a collaborative team environment, and opportunities to learn and grow within NAB’s customer-centric culture.

Qualifications

• No banking experience required – Full training provided.
• Strong customer service and communication skills.
• Able to work as part of a collaborative team.

Responsibilities

• Support NAB’s Roma branch by being the first point of contact for customers; put them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Job description

NAB in Roma is seeking a Branch Customer Advisor to deliver a seamless customer experience and tailor banking solutions at the Roma branch. You’ll be the first point of contact, helping customers with accounts, lending and transactions while guiding them to self-service channels.

The role offers full training, a collaborative team environment, and opportunities to learn and grow within NAB’s customer-centric culture.