Customer Experience Consultant

Bank of Us; Hobart; Hybrid; AUD 62,000 - 76,000; Full time

Benefits offered by this job

Superannuation

Bonus potential up to 5%

Full training provided

Development opportunities

Friendly and supportive team

Job summary

Bank of us is seeking a Customer Experience Consultant in Hobart or Rosny. This permanent full-time role is Monday to Friday, and you will be the customer face in-store, delivering exceptional service in person, over the phone, and across digital channels to meet banking needs.

You will help customers with everyday banking and, when appropriate, referrals for insurance and lending to support their financial wellbeing.

Responsibilities

• Deliver outstanding service in person, in store, and through our telephone and digital lines to meet banking needs.
• Support customers' financial wellbeing through referrals for insurance and lending when appropriate.

Job description

Permanent full-time hours available Monday to Friday in one of our Southern Stores (Hobart or Rosny).

• Make a genuine impact on customers and the community
• Work with a friendly and supportive team
• Starting base Salary $68,960, plus superannuation and potential to earn up to 5% bonus!

So, how will you contribute to our mission?

As the customer face of Bank of us, you'll get to be a part of our Customer Experience Consultant team, where your number one aim is putting your customer first. What’s important is your positive vibe and a knack for uncovering all your customer’s needs.

You’ll deliver amazing service in person, in store, and through our telephone and digital lines, ensuring all your customers banking transactional needs are met, and, because you really care about your customer, you’ll go the extra mile to support their financial wellbeing through insurance and lending referrals, where the customer has a need.

For a copy of the position description, please visit our website www.bankofus.com.au/careers

We are looking for someone who Lives it, Loves it and Owns it, in-line with our organisational values and behaviours. You will be a team player, bring a customer focus, and be willing to learn and have fun at the same time.

Don't let a few missing tick boxes stop you! If you're excited about this opportunity but your experience doesn't match every single requirement, we still want to hear from you. You could be the perfect fit for this role—or another amazing opportunity at Bank of Us!

You & us...

At Bank of us, you'll benefit from a great work-life balance, ongoing development opportunities, and a positive team culture that celebrates success and values every contribution. With full training provided and the opportunity to undertake formal qualifications, you'll have the support you need to build a rewarding and fulfilling career. To find out more, view our Work with us guide .

Does this sound like you? We’d love to hear from you!

For more information, please contact our Retail Sales & Service Manager, Jackie Green on 0412497441or you can email People & Culture at [e-mail]

Bank of us acknowledges and pays respect to the palawa - Tasmanian Aboriginal people - as the traditional owners of all the lands and waters. And we pay our respects to Elders past, present and emerging for they hold the knowledge, memories and culture of Aboriginal people in lutruwita/ Tasmania.

AFSL & Australian Credit Licence: 236870