Customer Service Officer | Community Bank Emu Park | QLD

Bendigobank; Emu Park; Vor Ort; AUD 48.000 - 58.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing support

BEN U corporate university

Zusammenfassung

Bendigo Bank Emu Park is seeking a Customer Service Officer to help customers achieve their banking goals with friendly, proactive service. You’ll handle transactions, explain online platforms, and tailor recommendations to each customer, while keeping risk in mind.

In this permanent, full-time or part-time role at the Emu Park branch, you’ll be part of a team that values community, learning, and career development through on‑the‑job training and external opportunities.

Qualifikationen

• Experience in a customer service environment and ability to meet targets.
• Strong attention to detail to ensure accurate transactions with a risk mindset.
• Confidence communicating with customers face to face and over the phone.

Aufgaben

• Assist customers with transactions and educate them about online platforms.
• Recommend products and services that best suit individual needs.
• Be the face of the branch, handling queries and paperwork with risk awareness.
• Support customers with digital literacy as the bank innovates its offerings.

Kenntnisse

Customer service

Communication

Teamwork

Attention to detail

Jobbeschreibung

It starts here. With Bendigo Bank… and you.

We’venever been ‘just a bank’.Just like you should never be ‘just an employee’.We’reunited in our beliefthat inbanking, better can be bigger, and togetherwe’remaking it happen.

Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within the branch

• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings

• Being the face of the branch and customer service. Become our customer’s go‑to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront

• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on‑the‑job training and external development opportunities

• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, full-time position or part-time position located in Community Bank Emu Park, QLD. The roster is 76 hours per fortnight.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Experience in customer service environment and the ability to achieve targets

• Strong attention to detail to ensure secure, accurate transactions with a risk mindset

• Confidence to communicate with new and existing customers face to face and over the phone

• Eagerness to understand and share what makes our bank different

• A knack for teamwork - mateship is crucial for us to work together and achieve our goals

• Experience in the banking and finance industry is a plus but certainly not essential

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, why work with us?

• Wantbigimpact that matters?Here,you’llknow your work directlybenefitsthe customers and communities we all serve.

• Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.

• Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

• Our corporate university ‘BEN U’to takeyour learning to the next level.

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’reall about recruiting the best people, regardless of gender, age, disability, religion, sexualorientationor cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.