Banking Customer Experience Specialist

Bendigobank; City Of Rockingham; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing support

BEN U corporate university

Job summary

Bendigo Bank is seeking a Customer Service Officer at the Rockingham Branch in WA. This permanent, full-time role focuses on delivering exceptional customer service, processing transactions, and guiding customers with digital banking needs.

You will contribute to community banking goals and support the branch team with a friendly, professional approach. Successful candidates will have customer service experience, strong attention to detail, and the ability to communicate effectively with clients

Qualifications

• Experience in a customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure accurate transactions with a risk mindset.
• Confidence to communicate with customers face to face and over the phone.

Responsibilities

• Engage with customers to understand needs and explain banking options.
• Assist customers with transactions, cash handling, and queries while maintaining risk controls.
• Support customers with digital platforms and online banking literacy.
• Be the branch face and deliver exceptional in-branch service while building relationships.
• Participate in ongoing training and development to advance skills.

Skills

Customer service

Targets

Attention to detail

Communication

Banking knowledge

Team collaboration

Job description

Bendigo Bank is seeking a Customer Service Officer at the Rockingham Branch in WA. This permanent, full-time role focuses on delivering exceptional customer service, processing transactions, and guiding customers with digital banking needs.

You will contribute to community banking goals and support the branch team with a friendly, professional approach. Successful candidates will have customer service experience, strong attention to detail, and the ability to communicate effectively with clients