Branch Customer Experience Officer

Bendigobank; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Program (EAP)

Corporate university BEN U

Discounted gym memberships

Job summary

Bendigo Bank in Galston, NSW, is seeking a Customer Service Officer for our Community Bank branch. This permanent, full-time role focuses on delivering exceptional service, processing transactions, assisting customers with online banking, and promoting our products and services to meet banking needs.

You will be the branch face, helping customers, supporting digital literacy, and collaborating with specialists.

Qualifications

• Experience in a customer service environment and ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Understanding what makes Bendigo Bank different and how to convey it to customers.
• Drive for collaboration and teamwork within the branch.

Responsibilities

• Assist customers with transactions and inquiries in-branch and over the phone.
• Support customers with digital literacy and online banking needs as products evolve.
• Be the face of the branch, handling cash, processing transactions and addressing inquiries.
• Engage in on-the-job training and external development opportunities to grow your career.
• Build connections with customers and the local community to support bank initiatives.

Skills

Customer service experience

Detail orientation

Communication skills

Banking knowledge

Collaboration

Job description

Bendigo Bank in Galston, NSW, is seeking a Customer Service Officer for our Community Bank branch. This permanent, full-time role focuses on delivering exceptional service, processing transactions, assisting customers with online banking, and promoting our products and services to meet banking needs.

You will be the branch face, helping customers, supporting digital literacy, and collaborating with specialists.