Customer Advisor - Katoomba, NSW

National Australia Bank; Katoomba; Hybrid; AUD 52,000 - 67,000; Full time

Benefits offered by this job

Banking discounts

Travel benefits

Parental leave

Job summary

National Australia Bank in Katoomba is seeking a Branch Customer Advisor to deliver a tailored, customer‑centric experience at the local branch. You’ll be the first point of contact for customers, guiding them to accounts, lending and everyday banking needs.

You’ll promote NAB’s Smarter Banking options and ensure transactions are simple, secure and accurate. The role offers 34+ hours weekly in a community‑focused environment.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse customers.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and appreciation for inclusion and the diversity of NAB's customers.

Responsibilities

• Support NAB’s Katoomba Branch by being the first point of contact for customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate NAB’s Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer focus

Teamwork

Attention to detail

Job description

Branch Customer Advisor – Banking – Katoomba

• Are empowered to make a positive difference for customers and communities


• Given the opportunity to learn, grow and achieve.


• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

Each day, you’ll go above and beyond to:

• Support NAB’s KatoombaBranch by being the first point of contact for our customers; putting them at the centre of everything you do.


• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions


• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers


• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate


• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours (34+ hours per week)

Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday, 8:30am - 4:30pm & Thursday8:30am - 5:30pm.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances


• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.


• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave


• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB