B2B Digital Adoption & Training Specialist

Reo Recruitment; Sydney; On-site; AUD 80,000 - 90,000; Full time

Job summary

Reo Recruitment is seeking a Digital Adoption Specialist to join a national, growth-focused team in Australia. You will work at the intersection of technology, customer engagement and commercial growth, helping customers and internal teams embrace digital purchasing platforms, including eCommerce and eProcurement.

You will deliver platform demonstrations, training and onboarding, drive adoption, and collaborate with sales, operations and technical teams to enable successful digital

Qualifications

• Minimum 2 years in digital adoption or related customer-facing role.
• Strong technical aptitude with experience across multiple digital platforms.
• Exposure to B2B eCommerce, CRM or ERP systems and ability to learn quickly.
• Experience onboarding, platform demonstrations or technology adoption initiatives.
• Strong customer engagement and ability to influence stakeholders.

Responsibilities

• Drive customer adoption and ongoing utilisation of B2B eCommerce and eProcurement platforms.
• Engage with customers to understand purchasing processes and recommend digital solutions.
• Deliver platform demonstrations, onboarding and practical training sessions.
• Partner with sales and operations to build confidence in digital technologies.
• Identify digital opportunities and support customer engagement across journeys.
• Collaborate with technical teams to support integrations and launches.
• Monitor adoption and track engagement to measure outcomes.

Skills

Digital adoption

Customer success

B2B eCommerce

CRM/ERP familiarity

Relationship management

Cross-functional collaboration

Tools

CRM systems

ERP systems

Job description

Reo Recruitment is seeking a Digital Adoption Specialist to join a national, growth-focused team in Australia. You will work at the intersection of technology, customer engagement and commercial growth, helping customers and internal teams embrace digital purchasing platforms, including eCommerce and eProcurement.

You will deliver platform demonstrations, training and onboarding, drive adoption, and collaborate with sales, operations and technical teams to enable successful digital