Digital Adoption Specialist — B2B eCommerce

Present Of Ai; Sydney; Hybrid; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Bonus

Job summary

Aurecon, a design, engineering and advisory firm, is seeking a digitally confident, customer-focused Digital Adoption Specialist to join our national team in Sydney. This hands-on role combines technology, relationship management and commercial engagement to help customers adopt digital purchasing platforms.

You will work with sales, operations and technical experts to deliver demonstrations, onboarding and training, driving adoption across eCommerce and eProcurement.

Qualifications

• Minimum 2 years' experience in digital adoption, customer success, B2B eCommerce or related role.
• Strong technical aptitude with ability to navigate multiple digital platforms.
• Experience with B2B eCommerce, eProcurement, CRM or ERP systems.
• Excellent customer engagement and relationship management skills.

Responsibilities

• Drive customer adoption of B2B eCommerce and eProcurement platforms.
• Deliver platform demonstrations, onboarding and training sessions.
• Partner with sales and operational teams to build digital capability.
• Support customers throughout the onboarding journey, from activation to ongoing engagement.
• Collaborate with technical stakeholders to support digital integrations and platform launches.
• Maintain accurate customer records and engagement activity in CRM.

Skills

Digital adoption

Customer success

B2B eCommerce

CRM systems

Job description

Aurecon, a design, engineering and advisory firm, is seeking a digitally confident, customer-focused Digital Adoption Specialist to join our national team in Sydney. This hands-on role combines technology, relationship management and commercial engagement to help customers adopt digital purchasing platforms.

You will work with sales, operations and technical experts to deliver demonstrations, onboarding and training, driving adoption across eCommerce and eProcurement.