B2B Digital Adoption Strategist (eCommerce & eProcurement)

Reo Group; Brisbane; Presencial; AUD 80.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Make an impact

Build your expertise

Autonomy and variety

Descripción de la vacante

Reo Group is seeking a digitally confident and customer-focused Digital Adoption Specialist to join a national B2B organisation. You will support customers and internal commercial teams in adopting digital purchasing platforms, including eCommerce and eProcurement solutions, through demonstrations, onboarding and training.

Working within a collaborative digital function, you will identify opportunities, drive platform adoption, coordinate with sales and operations, and help improve digital

Formación

• Minimum 2 years' experience in digital adoption, customer success, B2B eCommerce, technology solutions or a related customer-facing role.

Responsabilidades

• Drive customer adoption and ongoing utilisation of B2B eCommerce and eProcurement platforms.
• Engage with customers to understand their purchasing processes, identify opportunities and recommend appropriate digital solutions.
• Deliver engaging platform demonstrations, customer onboarding and practical training sessions.
• Partner with sales and operational teams to build confidence in digital technologies and strengthen internal capability.
• Conduct joint customer meetings and field visits to identify digital opportunities and support customer engagement.
• Identify and qualify opportunities for digital purchasing solutions, collaborating with relevant technical teams.
• Support customers throughout the digital onboarding journey, from initial activation through to ongoing platform engagement.
• Collaborate with technical stakeholders to support digital integrations, platform launches and post-implementation adoption.
• Develop structured engagement plans, prioritising customers and business areas with strong digital growth potential.
• Troubleshoot customer challenges, coordinate support requirements and identify practical solutions.
• Monitor customer engagement, account activation and repeat digital transactions to evaluate adoption performance.
• Maintain accurate customer records and engagement activity through CRM and customer support platforms.
• Gather customer feedback and contribute to continuous improvement initiatives across digital platforms and processes.

Conocimientos

Digital adoption

Customer success

B2B eCommerce

Technical aptitude

Stakeholder engagement

Relationship management

Commercial awareness

Herramientas

CRM

ERP systems

Descripción del empleo

Reo Group is seeking a digitally confident and customer-focused Digital Adoption Specialist to join a national B2B organisation. You will support customers and internal commercial teams in adopting digital purchasing platforms, including eCommerce and eProcurement solutions, through demonstrations, onboarding and training.

Working within a collaborative digital function, you will identify opportunities, drive platform adoption, coordinate with sales and operations, and help improve digital