Enterprise Change Lead for Digital Transformation & AI

Reo Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Reo Group seeks a Change Lead to drive a significant enterprise-wide transformation across ANZ, focusing on digital customer experiences, products, claims, policy servicing, process automation and business operations.

You will own the integrated change strategy, partnering with senior leaders, product teams and global delivery teams to turn complex transformation into clear, practical steps that prepare and enable adoption.

Qualifications

• Experience leading organizational change across large technology transformation programs.
• Developing and delivering change strategies, impact assessments, communications, training and readiness plans.
• Building stakeholder relationships and using influencing and facilitation skills to create alignment.
• Working effectively with global and distributed teams.
• Understanding how automation and AI affect people, roles and ways of working.
• Navigating ambiguity, competing priorities and multiple workstreams.
• Applying structured change methodologies such as Prosci ADKAR or equivalent.
• Change management certification is highly regarded.

Responsibilities

• Build and deliver an end-to-end change strategy that connects transformation goals with the needs of impacted teams.
• Map stakeholders, assess change impacts and establish clear business readiness plans.
• Help teams adopt digital platforms, new processes, automation and AI-enabled ways of working.
• Engage stakeholders and build a change champion network that supports adoption across teams.
• Create communications, learning and training approaches that make change clear and actionable.
• Coach leaders to sponsor change visibly and support their teams through transition.
• Integrate change activities across design, testing, cutover and post-launch support.
• Track readiness, adoption and capability, using insights to strengthen change outcomes.
• Address resistance, change fatigue and adoption barriers with practical, targeted actions.

Skills

Change management

Stakeholder management

Communication

Leadership

Prosci ADKAR

Education

Change management certification

Job description

Reo Group seeks a Change Lead to drive a significant enterprise-wide transformation across ANZ, focusing on digital customer experiences, products, claims, policy servicing, process automation and business operations.

You will own the integrated change strategy, partnering with senior leaders, product teams and global delivery teams to turn complex transformation into clear, practical steps that prepare and enable adoption.