Member Services Specialist

Frog Recruitment; Sydney; Hybrid; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Hybrid after training

Structured onboarding and training

Career development

Job summary

Frog Recruitment in Sydney is hiring a Customer Service Representative to be the first point of contact for customers by phone and email. You will deliver friendly support, understand needs, and guide customers to the right solutions within the health insurance sector.

The role offers a $75,000 salary package with a potential annual bonus and hybrid working flexibility after training. Structured onboarding and ongoing development support your career growth in a collaborative team.

Qualifications

• Experience in customer service or contact centre roles.
• Strong verbal and written communication skills.
• Confident and engaging phone manner.
• Excellent problem-solving skills and attention to detail.
• Ability to navigate multiple systems.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Build rapport and understand customer needs.
• Provide clear and accurate product/service information.
• Resolve enquiries and identify opportunities to improve experiences.
• Maintain accurate customer records across systems.
• Collaborate with a supportive team.

Skills

Customer service

Communication

Problem solving

Phone etiquette

System navigation

Tools

CRM software

Job description

Ready to take your customer service career to the next level?

Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role:

• As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, ----knowledgeable support across phone and email.
• You’ll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You’ll Be Doing:

• Deliver exceptional customer service via phone and email
• Build rapport and understand individual customer needs
• Provide clear and accurate information about products and services
• Resolve enquiries and identify opportunities to improve customer experiences
• Maintain accurate customer records across multiple systems
• Work collaboratively within a supportive, high-performing team

About You:

You’ll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you’ll bring:

• Previous customer service, contact centre, banking, insurance, superannuation or similar experience
• Strong verbal and written communication skills
• A confident and engaging phone manner
• Excellent problem-solving skills and attention to detail
• Confidence navigating multiple systems
• A positive, resilient attitude and eagerness to learn

What’s in it for You?

• $75,000 salary package + potential annual bonus
• Hybrid working flexibility after training
• Structured onboarding and comprehensive training
• Ongoing coaching and professional development
• Supportive and collaborative team culture
• Genuine long-term career progression
• Opportunity to build specialist experience within private health insurance

Looking for more than just your next customer service role? This could be the opportunity to build a long-term career within a growing organisation.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.