Aviation Operations Lead: On-Time Customer Delivery

Alha Flight Services trading as dnata catering; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

5 weeks annual leave

Competitive salary

Free meals & parking onsite

Career development and progression

Discounts at retailers

Job summary

dnata catering & retail in Sydney is seeking an experienced Customer Delivery Supervisor to oversee daily aircraft catering logistics, ensuring meals, equipment and supplies are delivered safely, accurately and on time.

You will support the Customer Delivery Manager, lead teams, manage rostering and scheduling, monitor vehicle operations, and drive performance in a fast-paced aviation environment while upholding safety and compliance standards.

Qualifications

• Experience supervising airline operations or high-volume logistics.
• Current HR Licence is required.
• Eligibility for ASIC and ADA Pass.
• Workforce planning and rostering experience.
• Commitment to safety and compliance.
• Strong communication and leadership skills.

Responsibilities

• Lead daily Customer Delivery operations and ensure on-time aircraft servicing.
• Coordinate operational teams to meet service, safety and customer requirements.
• Manage rostering, workforce planning and labour utilisation.
• Conduct team briefings and support performance, training and development activities.
• Monitor vehicle operations, maintenance compliance and safe driving practices.
• Investigate delays, incidents and operational issues, implementing corrective actions.
• Ensure compliance with safety, security, aviation and company standards.

Skills

Supervisory experience

Leadership

Communication

Problem-solving

Organisational skills

Safety compliance

Tools

HR Licence

ASIC/ADA eligibility

Job description

dnata catering & retail in Sydney is seeking an experienced Customer Delivery Supervisor to oversee daily aircraft catering logistics, ensuring meals, equipment and supplies are delivered safely, accurately and on time.

You will support the Customer Delivery Manager, lead teams, manage rostering and scheduling, monitor vehicle operations, and drive performance in a fast-paced aviation environment while upholding safety and compliance standards.