Casual Airport Customer Service Associate - Training

Work Initiatives; Cairns Regional; On-site; AUD 40,000 - 57,000; Part time

Benefits offered by this job

Competitive hourly rate

Loadings & bonuses

Wellbeing program

Discounts on car rentals & retail

Job summary

Avis Budget Group at Cairns Airport is seeking a casual Customer Service Representative to greet customers, process car rental bookings, and provide standout service on a rotating roster. This entry-level role offers full training, daily interactions with customers, and opportunities to grow within a global mobility leader.

You will join a fast-paced team, handling bookings, explaining procedures, and leveraging systems to ensure accurate and timely service.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to work in a fast-paced environment while delivering strong service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.
• Availability to work a rotating roster including weekends and public holidays.
• A full and valid Australian driver’s licence.

Responsibilities

• Interact with customers at the rental counter and complete bookings.
• Respond to general customer inquiries with clear, friendly communication.
• Explain rental procedures and add-on options to customers.
• Identify customer needs and match them with suitable services.
• Ensure bookings are processed accurately and promptly.
• Answer customer questions and provide excellent service.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Booking systems

Tools

Booking systems

Job description

Avis Budget Group at Cairns Airport is seeking a casual Customer Service Representative to greet customers, process car rental bookings, and provide standout service on a rotating roster. This entry-level role offers full training, daily interactions with customers, and opportunities to grow within a global mobility leader.

You will join a fast-paced team, handling bookings, explaining procedures, and leveraging systems to ensure accurate and timely service.