AV & VC Engineer: Onsite & Remote Meeting Tech

NAB; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

NAB is seeking an Analyst, Zoom, VC and AV Engineer to join the Workplace Technology Team. You’ll provide onsite Zoom/AV room support at NAB head office sites and coordinate remote support for NAB commercial and Retail spaces.

You will handle daily BAU operations for VC, AV, Zoom Webinar and Digital Media services, and assist with premium-space events. A strong background in video and AV technology is required.

Qualifications

• 2+ years’ experience delivering services to large scale enterprise environments, preferably with AV solutions (Video, Web and Audio Conferencing).
• 2+ years in a Workplace Operations environment dealing with multiple levels of stakeholders.
• Passion for video creation and event hosting.
• Strong interpersonal and written/verbal communication skills.
• Ability to create and document processes, SOPs, technical docs, and training materials.
• Knowledge of Zoom/Teams video conferencing and webinars.
• Experience using ServiceNow for incident, change and request management.
• Experience with VoIP best practices, processes and deployment/support.
• Proven ability to build strong relationships with key stakeholders.

Responsibilities

• Provides onsite support for Zoom, Cisco and AV rooms at NAB head office sites and remote coordination for NAB commercial and Retail spaces.
• Supports day-to-day BAU operations for VC, AV, Zoom Webinar, Branch Audio, Foxtel & Digital Media services across the organization, including premium spaces.
• Supports Digital Media service onboarding and setup of new digital media players; monitors devices via Appspace Cloud portal.
• Supports onsite, hybrid and Zoom webinar events in premium spaces; maintains tech and trains stakeholders.
• Maintains and updates BVT production fleet software, hardware, firmware and apps.
• Performs proactive daily monitoring and health checks of NAB AV systems, Zoom and Cisco platforms and Digital Media across offices.

Skills

Video conferencing

Zoom

Cisco

Documentation

Training

Stakeholder management

ServiceNow

VoIP

Event hosting

Customer focus

Tools

Appspace Cloud

Digital media players

Job description

NAB is seeking an Analyst, Zoom, VC and AV Engineer to join the Workplace Technology Team. You’ll provide onsite Zoom/AV room support at NAB head office sites and coordinate remote support for NAB commercial and Retail spaces.

You will handle daily BAU operations for VC, AV, Zoom Webinar and Digital Media services, and assist with premium-space events. A strong background in video and AV technology is required.