Autonomous Project Manager, Customer Implementations

HSI; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

HSI is seeking a Project Manager to lead the successful delivery of Donesafe implementation projects, acting as the primary liaison between customers and internal delivery teams. This 6‑month secondment requires a highly organised, commercially aware professional who can manage multiple streams, navigate ambiguity and drive actions to completion with autonomy.

You will own governance, risk and stakeholder communications, ensuring outcomes align with customer objectives and business value.

Responsibilities

• Lead the successful delivery of customer implementation projects from initiation through to completion, ensuring agreed outcomes, timelines and customer objectives are achieved.
• Act as the primary point of contact for project stakeholders, establishing trusted relationships and maintaining clear, timely and professional communication.
• Proactively identify, assess and manage project risks, issues and dependencies. Drive resolution activities, escalation where appropriate and ensure project impacts are understood and communicated to relevant stakeholders.
• Lead project governance activities including status reporting, project reviews, milestone tracking and stakeholder updates.
• Support the effective management of project scope, ensuring customer requests, assumptions and project boundaries are understood and appropriately managed.
• Partner with internal teams and other internal stakeholders to coordinate delivery activities and ensure successful customer outcomes.
• Exercise sound judgement when navigating ambiguity, competing priorities or complex delivery challenges. Make pragmatic decisions within established governance frameworks, balancing customer, commercial and delivery considerations to achieve the most appropriate outcome.
• Maintain project forecasts and project artefacts, ensuring information remains accurate, current and aligned to delivery priorities.
• Take ownership of project outcomes and demonstrate initiative in identifying priorities, resolving challenges and driving actions through to completion.

Job description

HSI is seeking a Project Manager to lead the successful delivery of Donesafe implementation projects, acting as the primary liaison between customers and internal delivery teams. This 6‑month secondment requires a highly organised, commercially aware professional who can manage multiple streams, navigate ambiguity and drive actions to completion with autonomy.

You will own governance, risk and stakeholder communications, ensuring outcomes align with customer objectives and business value.