Automotive Service Administrator & Customer Updates

Northeast Auto Group; South Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Northeast Auto Group is seeking a Service Administrator in Australia. You will support the service team with workshop administration, job cards and documentation, ensuring accurate record keeping and timely customer updates.

You will engage with customers by phone, email and in person, help prepare invoices, assist with warranty claims and keep dealership systems up to date with vehicle and customer information.

Qualifications

• Experience in workshop/ service administration settings.
• Strong record-keeping and documentation skills.
• Excellent communication with customers and internal teams.

Responsibilities

• Provide workshop administration support to the service team.
• Create and manage job cards and service documentation.
• Maintain accurate vehicle and customer records in dealership systems.
• Provide customer updates via phone, email or in person and coordinate with technicians, parts and other departments.
• Assist with preparing invoices and warranty claims.
• Ensure smooth workflows by coordinating across departments.

Job description

Northeast Auto Group in South Australia is seeking a Service Administrator to support the service team with workshop administration, job cards, and documentation. This role focuses on accurate record keeping, customer updates and coordinating with technicians, parts and other departments to ensure smooth workflows.

You will engage with customers via phone, email and in person, help prepare invoices, assist with warranty claims and maintain dealership systems with up-to-date vehicle and customer