Automotive Warranty & Claims Specialist

Hyundai Motor Company; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hyundai Motor Company Australia is seeking a Warranty & Claims professional to lead end-to-end warranty processing, adjudication and investigations. You will work with dealerships, internal teams and manufacturers to ensure compliant, efficient claims handling and excellent customer outcomes.

The role requires at least 2 years in warranty claims, solid automotive knowledge and strong analytical and communication skills to build lasting relationships across stakeholders.

Qualifications

• Minimum 2 years' experience in warranty claims management or a related role.
• Experience in the automotive industry and dealership networks is highly regarded.
• Strong analytical skills with the ability to assess, investigate and resolve claims efficiently.
• Excellent communication skills with the ability to build strong relationships across dealers and internal teams.
• Customer-focused with a commitment to delivering exceptional service and positive outcomes.

Responsibilities

• Review and adjudicate warranty claims, repair requests, and prior work approvals.
• Manage end-to-end claims resolution and claims investigations.
• Provide guidance to dealerships on warranty policies and procedures.
• Respond to dealer inquiries and resolve claim variations or denials.
• Maintain warranty documentation, records and system parameters.
• Prepare and maintain reports to support business requirements.
• Identify trends and opportunities for process improvement and liaise with IT and manufacturers.

Skills

Customer focus

Analytical skills

Problem solving

Communication skills

Stakeholder management

Automotive knowledge

Tools

SAP

GWMS

Job description

Hyundai Motor Company Australia is seeking a Warranty & Claims professional to lead end-to-end warranty processing, adjudication and investigations. You will work with dealerships, internal teams and manufacturers to ensure compliant, efficient claims handling and excellent customer outcomes.

The role requires at least 2 years in warranty claims, solid automotive knowledge and strong analytical and communication skills to build lasting relationships across stakeholders.