Repair and Claims Specialist

Hyundai Australia; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Learning & Development

Employee vehicle lease

CSR program

EAP Converge

Job summary

Hyundai Motor Company Australia is seeking a proactive Warranty & Claims professional to manage end-to-end warranty claims and repair orders, ensuring compliance with Hyundai warranty policies. You will work closely with dealerships, internal stakeholders, and the SAP and GWMS systems to support efficient processing and deliver outstanding customer outcomes.

The ideal candidate has a minimum of 2 years in warranty claims management, automotive knowledge, and strong analytical, problem-solving

Qualifications

• Minimum 2 years' experience in warranty claims management or a related role.
• Automotive industry knowledge and dealership networks is highly regarded.
• Strong analytical skills with the ability to assess, investigate, and resolve claims efficiently.
• Excellent communication and stakeholder management abilities.
• Customer-focused with a commitment to delivering exceptional service.

Responsibilities

• Review and adjudicate warranty claims, repair requests, and prior work approvals.
• Manage end-to-end case resolution and claims investigations.
• Provide guidance on warranty policies to dealerships.
• Respond to dealer enquiries and resolve claim variations or denials.
• Maintain warranty documentation and system parameters.
• Support SAP and GWMS administration.
• Prepare and maintain reports to support business requirements.
• Build relationships with dealerships and internal stakeholders.
• Coordinate component returns for technical analysis.

Skills

Analytical skills

Data analysis

Communication skills

Stakeholder management

Problem solving

Automotive knowledge

Mechanical knowledge

Tools

SAP

GWMS

Job description

Working at Hyundai Motor Company Australia

Progress for Humanity

At Hyundai, we believe progress only becomes meaningful when it's connected with humanity. Humanity guides us in our decision making and drives our innovations. That's why we want to become lifetime partners with our customers by delivering tomorrow's innovation today, everywhere and for everyone.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world's first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung's have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the 'Have you tried it?' ethos and philosophy to progress and grow as a company.

Job description:

The Opportunity

Reporting to the Warranty Processing Manager, you will be responsible for the end-to-end management of warranty claims and repair orders, ensuring compliance with Hyundai warranty policies and procedures. You'll work closely with dealerships, internal stakeholders, and manufacturers to support efficient claims processing and deliver outstanding customer outcomes.

Warranty & Claims Management

• Review and adjudicate warranty claims, repair requests, and prior work approvals.
• Manage end-to-end case resolution and claims investigations.
• Provide guidance and support to dealerships on warranty policies and procedures.
• Respond to dealer enquiries and resolve claim variations or denials.

Systems, Reporting & Administration

• Maintain warranty documentation, records, and system parameters.
• Support SAP and Global Warranty Management System (GWMS) administration.
• Prepare and maintain reports to support business requirements.
• Identify trends, anomalies, and opportunities for process improvement.

Stakeholder & Dealer Support

• Build strong relationships with dealerships and internal stakeholders.
• Liaise with manufacturers and IT teams to resolve warranty-related issues.
• Coordinate component returns for technical analysis.
• Assist with dealer warranty training and labour rate review processes.

About you

You are a customer-focused professional who enjoys problem-solving, working with data, and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.

Warranty & Claims Experience

Minimum 2 years' experience in warranty claims management or a related role.

Automotive Knowledge

Experience within the automotive industry and dealership networks is highly regarded.

Analytical & Problem Solving

Strong analytical skills with the ability to assess, investigate, and resolve claims efficiently.

Communication & Stakeholder Management

Excellent communication skills with the ability to build strong relationships across dealers and internal teams.

Customer Focus

A commitment to delivering exceptional customer service and positive outcomes.

Technical Knowledge

Mechanical aptitude or automotive technical knowledge is advantageous.

Why work for Hyundai Motor Company Australia?

For 40 years, we've take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. Then and Now.

• HMCA & GMAu: Exposure to all facets of the business, its products and future business.
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
• Leave Benefits: Paid Parental Leave, Celebration, Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.