Automotive Technical Support Specialist - Sydney or Melbourne

MG Motors; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Location flexibility

Job summary

MG Motor Australia is seeking a Technical Support Specialist to provide advanced technical support and diagnostic guidance to dealer networks across MG and IM brands. You will diagnose, resolve, and escalate issues, review vehicle data and logs, and support field quality investigations.

The role requires 2+ years' automotive experience, relevant certificates, strong diagnostic skills, and the ability to manage multiple cases with excellent communication.

Qualifications

• Must hold Certificate III in Light Vehicle Mechanical Technology.
• Minimum 2 years post-qualification automotive industry experience.
• Certificate III in Light Vehicle Automotive Electrical Technology is highly desirable.
• Can interpretation of wiring diagrams and diagnostic data.
• Experience using OEM diagnostic equipment and service information systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple technical cases simultaneously.
• Experience within an OEM, distributor, dealership, or technical support environment.

Responsibilities

• Provide technical support and diagnostic guidance to dealer service departments.
• Manage and resolve technical assistance cases through MG systems and processes.
• Review and analyse vehicle data, DTCs, repair history, diagnostic logs, and technical reports.
• Escalate complex product concerns to engineering or head office teams where required.
• Support root cause analysis and field quality investigations.
• Liaise with factory teams on technical, training, and dealer-related matters.
• Maintain ongoing professional development through MG training programs.
• Provide technical support at company events and dealer engagement activities.

Skills

Automotive diagnostic skills

Analytical thinking

Strong communication

Problem solving

Education

Certificate III in Light Vehicle Mechanical Technology

Certificate III in Light Vehicle Automotive Electrical Technology

AURSS00064 & AURSS00037 certificates

Tools

OEM diagnostic equipment

Diagnostic software

Service information systems

Job description

MG Motor Australia is seeking a Technical Support Specialist to provide advanced technical support and diagnostic guidance to dealer networks across MG and IM brands. You will diagnose, resolve, and escalate issues, review vehicle data and logs, and support field quality investigations.

The role requires 2+ years' automotive experience, relevant certificates, strong diagnostic skills, and the ability to manage multiple cases with excellent communication.