Assistant Service Manager

Ballina Toyota; Ballina Shire; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Ongoing training and development

Employee discount on parts andServicig

Friendly, collaborative team

Work-life balance focus

Job summary

Ballina Toyota is seeking an Assistant Service Manager to join its busy service department in a full-time capacity. This hands-on role supports overall team productivity, ensuring work is completed to high standards and profitability targets are met.

You will lead and develop the service team, maintain strong customer relationships, and monitor service processes. A current driver’s license and proven dealership experience are essential.

Qualifications

• Proven leadership experience in a dealership service environment.
• Strong customer service and communication skills.
• Experience with service KPIs and cost control.
• Familiarity with Tune or RevNext is desirable.
• Current driver's license.

Responsibilities

• Foster a supportive team environment.
• Assist in achieving service profit objectives.
• Organise and direct service advisors.
• Ensure service processes are monitored and controlled.
• Maintain high standards in all dealership interactions.

Skills

Leadership experience

Customer service

Communication skills

Time management

Dealership service experience

Job description

About the role
Ballina Toyota is seeking a driven and experienced Assistant Service Manager to join our busy service department in a full-time capacity. This is a hands‑on role in our service department – you'll be responsible for assisting with the overall productivity of the team to ensure that all work is completed to the high standards that we aim for.

What you'll be doing

• Foster a supportive team environment
• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Build and maintain positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Assist in obtaining service profit objectives.
• Assist in organising & directing service advisors
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by thedealership are of the highest standard, both internally andexternally

What we're looking for

• Have proven leadership experience from a dealership service environment
• Have a high-level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well-developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Experience with Tune or Revnext is desirable.
• Current Drivers Licence

What we offerAt Ballina Toyota, we are committed to creating a positive and supportive work environment for our team. We offer a competitive salary, opportunities for career development, and a range of excellent benefits, including:

• Ongoing training and development programs
• Employee discount on parts and servicing
• A friendly, collaborative team and a strong focus on work‑life balance

About us

Ballina Toyota is a well‑established and respected automotive dealership serving the Ballina region for over 20 years. We are part of the Toyota network, known for our commitment to quality, innovation and customer satisfaction. Our team of dedicated professionals is passionate about providing an exceptional experience for every customer who walks through our doors.