Automotive Service Concierge | Customer Care Pro

Pacific Motor Group; Maroochydore; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Career development

On-the-job training

Collaborative environment

Job summary

Pacific Motor Group is seeking a Service Receptionist for our Ford showroom in Maroochydore. You will be the first point of contact for customers, delivering a friendly, professional service and supporting the service team.

The role starts with answering calls, handling general enquiries, providing updates, and booking appointments. A customer-focused attitude, empathy, and solid computer skills are essential in this fast-paced environment.

Qualifications

• Exceptional verbal communication skills and a customer-centric approach.
• Patience and empathy when dealing with diverse customer inquiries.
• Ability to multitask in a fast-paced environment and manage time effectively.
• Proficiency in using computer systems and software.
• Previous experience in customer service or receptionist roles is a plus.

Responsibilities

• Answer incoming calls and respond to general enquiries.
• Provide regular updates on service status to customers.
• Book service appointments as required.
• Represent the showroom with a friendly, customer-focused demeanor.

Skills

Verbal communication

Customer focus

Multitasking

Computer skills

Customer service experience

Tools

CRM Software

Job description

Pacific Motor Group is seeking a Service Receptionist for our Ford showroom in Maroochydore. You will be the first point of contact for customers, delivering a friendly, professional service and supporting the service team.

The role starts with answering calls, handling general enquiries, providing updates, and booking appointments. A customer-focused attitude, empathy, and solid computer skills are essential in this fast-paced environment.