Automotive Service Advisor Trainee

Regos Plus Tyre & Mechanical; Parkes; On-site; AUD 45,000 - 62,000; Full time

Job summary

Regos Plus Tyre & Mechanical in Parkes is seeking an Automotive Service Advisor Trainee for a front counter role in a busy workshop. The role focuses on customer service, bookings and administration, with 20% workshop support.

No experience required; full training, mentoring and a pathway to the Certificate II in Automotive Sales. The role is full-time, 42.5 hours per week, Monday to Friday.

Qualifications

• Front counter focus with customer interactions
• Ability to capture accurate customer and vehicle information
• Willingness to learn and follow documented processes

Responsibilities

• Greet customers professionally in person and on the phone
• Book vehicles in and help maintain workshop workflow
• Capture accurate customer and vehicle information in CoStar
• Communicate estimated costs and pickup times clearly
• Keep customers updated throughout repairs and notify when vehicles are ready
• Prepare estimates, quotes and invoices under supervision
• Receive parts deliveries and stock away promptly
• Help technicians when the counter is quiet
• Keep the counter, showroom and workshop clean and presentable

Skills

Customer service

Bookings

Administration

Tools

CoStar

Job description

This is a front counter role in a busy workshop. Around 80% of the job is customer service, bookings and administration. The other 20% is workshop support. You won’t be sitting out the front. When the counter is quiet, you’ll be on your feet: putting parts away, helping the technicians and keeping the workshop moving.

The Automotive Service Advisor Trainee role is a long-term career pathway in the automotive industry. It’s for people who are passionate about cars and customer service but don’t want to do a traditional mechanic apprenticeship.

No experience required. You’ll get full training, mentoring and documented systems, with a pathway to the AUR21120 Certificate II in Automotive Sales. The role is designed to progress into a fully competent Automotive Service Advisor position over time.

Full-time, 42.5 hours per week, Monday to Friday.

Key responsibilities

• Greet customers professionally, in person and on the phone
• Book vehicles in and help maintain workshop workflow
• Capture accurate customer and vehicle information in CoStar
• Communicate estimated costs and pickup times clearly
• Keep customers updated throughout repairs and notify them when vehicles are ready
• Prepare estimates, quotes and invoices under supervision
• Receive parts deliveries and put stock away promptly
• Help the technicians when the counter is quiet
• Keep the counter, showroom and workshop clean and presentable

About you

• Reliable, with consistent attendance
• Follows systems and procedures every time
• Professional, accountable and a clear communicator
• Shows initiative and wants to learn
• Happy to pitch in wherever the workshop needs help. There’s no “it’s not my job” here.

About us

We’re a locally owned tyre and mechanical workshop in Parkes, focused on raising the bar in the automotive industry through professionalism, structure, communication and continuous improvement. We’re committed to building a strong team culture and developing future talent.