Automotive Service Advisor - Emerald, Customer-First

Eagers Automotive; Emerald; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health and insurance discounts

Employee Assistance Program (EAP)

Novated leasing & salary packaging

Car pricing & servicing savings

Job summary

Central Highlands Toyota Emerald is seeking a Customer‑focused Service Advisor to join our afte​​rmarket team in Emerald, Central Queensland. You will be the critical link between customers and the workshop, ensuring service experiences are professional and seamless.

You will greet customers, book services, prepare estimates, liaise with technicians, and manage invoices while building lasting relationships with clients. A fast-paced, collaborative dealership environment awaits.

Qualifications

• Experience in a Service Advisor, automotive customer service, or similar role.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management abilities.
• Customer-first attitude with a genuine desire to help people.

Responsibilities

• Greeting customers and assisting with their service requirements.
• Scheduling service bookings and maintaining workshop workflow.
• Preparing service estimates and explaining recommended repairs.
• Liaising with technicians to communicate vehicle updates.
• Providing exceptional customer service throughout the repair process.
• Processing invoices and coordinating vehicle collection.
• Building strong relationships with returning and new customers.

Skills

Customer service

Communication

Organisation

Time management

Customer-first attitude

Attention to detail

Computer literacy

Teamwork

Driver's licence

Job description

Central Highlands Toyota Emerald is seeking a Customer‑focused Service Advisor to join our afte​​rmarket team in Emerald, Central Queensland. You will be the critical link between customers and the workshop, ensuring service experiences are professional and seamless.

You will greet customers, book services, prepare estimates, liaise with technicians, and manage invoices while building lasting relationships with clients. A fast-paced, collaborative dealership environment awaits.