Automotive Service Advisor: Build Relationships & Earn

Eagers Automotive; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Exclusive discounts

Employee Assistance Program

Salary packaging (novated leasing)

Vehicle purchase discounts

Training & development

Career progression

Job summary

Ireland's of Cairns is seeking a Service Advisor to be the key link between customers and the workshop team, ensuring a seamless service from drop-off to handover. You will provide professional advice, clear communication, and a high standard of service throughout the ownership journey.

Key duties include managing bookings, explaining recommended work, and liaising with technicians to deliver accurate progress updates. A strong customer-service mindset and upselling focus are valued.

Qualifications

• Previous Service Advisor experience or strong customer service background.
• Excellent communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Positive, professional attitude and commitment to customer service.

Responsibilities

• Welcoming customers and managing service bookings.
• Prepare repair orders and explain recommended work clearly.
• Liaise with technicians and parts teams for progress updates.
• Obtain customer authorisation and maintain timely communication.
• Coordinate vehicle handover and payment processes.
• Maintain accurate records and support daily workshop flow.

Skills

Service advisor exp

Communication

Multitasking

Organisational skills

Upselling

Customer service

Job description

Ireland's of Cairns is seeking a Service Advisor to be the key link between customers and the workshop team, ensuring a seamless service from drop-off to handover. You will provide professional advice, clear communication, and a high standard of service throughout the ownership journey.

Key duties include managing bookings, explaining recommended work, and liaising with technicians to deliver accurate progress updates. A strong customer-service mindset and upselling focus are valued.