Senior Auto Service Concierge

Eagers Automotive Limited; Maitland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted gym memberships

Health insurance

Vehicle purchasing discounts

Excellent work/life balance

Job summary

Eagers Automotive Limited is seeking a Senior Service Advisor to connect with customers and ensure their needs are met through effective communication with our Sales, Service, and Repair Departments. This fast-paced role requires a high level of organization and teamwork while providing a rewarding experience.

You'll manage customer requests, brief departments, and track progress, all while maintaining excellent service standards.

Qualifications

• Ability to genuinely connect with customers in person or on the phone.
• Strong administrative skills with up-to-date knowledge of services.
• Current NSW driver's licence is essential.

Responsibilities

• Act as a point of contact between customers and various departments.
• Ensure technicians understand customer needs and solutions.
• Brief relevant departments and keep customers updated.

Skills

Exceptional communication skills

Organizational skills

Teamwork

Customer service

Tools

ERA

Pentana

Microsoft suite

Job description

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Do you have what it takes to be our nextSenior Service Advisor?

As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person or on the phone.

We’ll be upfront, this is a high-paced environment and you’ll be dealing with all kinds of people, but it is also very rewarding. Are you ready to show us that you have the skills and experience to make this role yours?

As the go–between from our customer to our Sales, Service, and Repair Departments, it will be your job to ensure the technicians understand our customers’ needs, and that the recommended solutions are fully understood by the customers.

Your day in the office will consist of greeting customers, working out what’s needed and the charges. Then it’s up to you to brief the relevant department, establish a timeline, track progress, and keep the customers updated.

To do this, you’ll need to be a highly organised administration sensation, with an up-to-date knowledge of all our services, and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver’s licence, a working knowledge of our ERA and Pentana computer systems, and the Microsoft suite of programs .

Still with us?

If you love the satisfaction of a job well done, and the way a customer smiles when you exceed their expectations – then please apply, we really want to find out more about you.

Why we'd be great together:

Yes, we've done well as a business – with over 300 dealerships across the country, we are Australia’s

largest automotive network. Truth is, our success is driven by our people.

We've all put in the hard yards to make Eagers Automotive a great place to work, and a business that

people want to be part of. Here, everyone matters. Our people come from a diverse range of

backgrounds with a variety of skills, talents, and dreams, however no one is more or less important

than anyone else. Our shared vision, strong work ethic and our ‘can-do’ attitude makes us a well-oiled machine.

That's why when you join us, you'll be treated with courtesy and respect, but you'll also be

challenged to use your skills, knowledge, experience, and initiative to drive our business ahead.

Of course, we'll do all we can to help you get ahead too. We'll make your role as interesting and

rewarding as possible with a range of benefits, professional training, and development opportunities. Positions are awarded on merit, so this is the perfect place to grow your career in the auto industry.

And if all that wasn't enough, you can also take advantage of other benefits like discounted gym

memberships, health insurance, vehicle purchasing and service discounts, and an excellent work/life

balance. You're welcome!

If you like what you hear, look no further, apply now by completing the application form on our