Service Advisor / Service Receptionist

Brisbane Isuzu; City of Brisbane; Presencial; AUD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking

Ongoing training opportunities

Descripción de la vacante

Brisbane Isuzu seeks a motivated Service Advisor to join the busy Service Department at the Eagle Farm dealership. You will be the key link between customers and workshop teams, delivering an outstanding service experience while keeping Queensland businesses moving.

Reporting to the Service Manager, you will greet customers, manage bookings, document repairs, liaise with technicians, and prepare estimates and invoices. A professional presentation and positive attitude are essential.

Formación

• Experience in automotive service advisory or similar customer-facing role.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• Ability to manage multiple priorities in a busy environment.
• Proficient computer skills and experience with dealership management systems.

Responsabilidades

• Greeting customers and managing service bookings.
• Documenting repair orders based on customer requirements.
• Liaising between customers and workshop technicians.
• Providing service updates and repair recommendations.
• Preparing estimates, invoices, and processing payments.
• Managing warranty and service documentation.
• Building strong customer relationships to encourage repeat business.
• Maintaining a high standard of customer satisfaction.

Conocimientos

Customer service

Communication

Organisational skills

Time management

DMS experience

Team player

Herramientas

DMS

Descripción del empleo

Brisbane Isuzu is seeking a motivated and customer-focused Service Advisor to join our busy Service Department at our Eagle Farm dealership.

As the key link between our customers and workshop team, you'll play an important role in delivering an outstanding service experience while helping keep Queensland businesses moving.

If you're passionate about customer service, thrive in a fast-paced environment, and have experience in automotive service advisory or a similar customer-facing role, we'd love to hear from you.

About the Role

Reporting to the Service Manager, you will be responsible for:

• Greeting customers and managing service bookings
• Understanding customer requirements and accurately documenting repair orders
• Liaising between customers and workshop technicians
• Providing service updates and repair recommendations
• Preparing estimates, invoices, and processing payments
• Managing warranty and service documentation
• Building strong customer relationships to encourage repeat business
• Maintaining a high standard of customer satisfaction

What We’re Looking For

To be successful in this role, you will have:

• Previous experience as a Service Advisor or in a customer service role within the automotive industry
• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• The ability to manage multiple priorities in a busy environment
• Strong computer skills and experience using dealership management systems (desirable)
• A professional presentation and positive attitude

Why Join Brisbane Isuzu?

• Work with one of Australia's leading truck brands
• Competitive salary package with incentive opportunities
• Supportive and experienced management team
• Modern facilities and a growing business
• Ongoing training and career development opportunities
• Friendly team culture where your contribution is valued
• Convenient Eagle Farm location with on‑site parking

About Brisbane Isuzu

Brisbane Isuzu is a trusted provider of Isuzu trucks and support services across South East Queensland. We pride ourselves on delivering exceptional customer service and keeping our customers’ vehicles operating at their best. Our team is committed to professionalism, teamwork and continuous improvement.

Brisbane Isuzu is an Equal Opportunity Employer. We welcome applications from candidates of all backgrounds and experience levels.