Automotive Parts Interpreter | Customer Solutions Pro

Napa; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary + incentives

Weekdays Monday to Friday schedule

Career development via Napa Know How

Company-funded uniform

Team member discounts across GPC Asia‑

Job summary

NAPA is Australia and New Zealand’s largest auto aftermarket parts network. We’re seeking a Parts Interpreter to provide accurate technical parts support to trade, industrial and mining customers, interpreting parts and processing orders.

You’ll work in a fast-paced environment, promote specials, dispatch products, and deliver exceptional customer service while prioritising safety and teamwork. A Monday–Friday schedule and career development opportunities are offered.

Qualifications

• Parts interpreting know-how and technical parts knowledge.
• Passion for providing exceptional customer experiences.
• Confidence in sharing knowledge in an understandable way.
• Innovative and collaborative approach to work.

Responsibilities

• Interpret parts
• Process customer orders
• Efficiently dispatch products and parts
• Promote specials
• Arrange buy ins
• Process customer credits
• First point of contact for customers (in-person and over the phone)
• Contribute to a culture of safety by putting safety first and making it home.

Skills

Parts interpreting know-how

Customer service excellence

Clear technical communication

Job description

NAPA is Australia and New Zealand’s largest auto aftermarket parts network. We’re seeking a Parts Interpreter to provide accurate technical parts support to trade, industrial and mining customers, interpreting parts and processing orders.

You’ll work in a fast-paced environment, promote specials, dispatch products, and deliver exceptional customer service while prioritising safety and teamwork. A Monday–Friday schedule and career development opportunities are offered.