Automotive Parts Interpreter & Customer Solutions Pro

Genuine Parts Company; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Weekends off

Career development opportunities

Uniform provided

Staff discounts across GPC brands

Inclusive workplace

Parental leave top-up

Volunteer leave

Job summary

Genuine Parts Company’s NAPA division in Australia seeks a Parts Interpreter to provide accurate parts support to trade, industrial, mining and retail customers. Leverage automotive knowledge to advise, problem-solve and build strong customer relationships.

The role emphasizes interpreting parts, processing orders and safely dispatching shipments while promoting specials and supporting a high-performing team in a dynamic environment.

Qualifications

• Parts interpreting know-how and passion for customer experience.
• Ability to explain technical information clearly to customers.
• Collaborative mindset with a solution-focused approach.
• Comfort with computers and fast-paced team environment.
• Commitment to safety at all times.

Responsibilities

• Interpret parts.
• Process customer orders.
• Dispatch products and parts efficiently.
• Promote specials.
• Arrange buy-ins.
• Process customer credits.
• Be the first point of contact for customers (in-person and phone).
• Contribute to a safety-first culture and ensure safe working conditions.
• Note: lifting, bending and climbing required.

Skills

Parts interpreting know-how

Exceptional customer experience

Communication of know-how

Innovative and collaborative

Solution focused

Computer skills

Fast-paced environment adaptability

Workplace safety consciousness

Former GPC team members welcome

Job description

Genuine Parts Company’s NAPA division in Australia seeks a Parts Interpreter to provide accurate parts support to trade, industrial, mining and retail customers. Leverage automotive knowledge to advise, problem-solve and build strong customer relationships.

The role emphasizes interpreting parts, processing orders and safely dispatching shipments while promoting specials and supporting a high-performing team in a dynamic environment.