Automotive Parts Interpreter — Customer-Facing Tech & Dispatch

NAPA Australia; City Of Kalgoorlie-Boulder; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri work schedule

Uniform provided

Team member discounts

Inclusive workplace

Parental leave top-up

Volunteer leave

Job summary

NAPA Australia is seeking an Auto Parts Interpreter to provide accurate parts support to trade, industrial, mining customers and to help with product information, advice and problem-solving. You will leverage technical parts knowledge and strong customer service to build relationships.

The role emphasizes a safety-first approach and collaboration within a high-performing team across a broad parts network in Australia and New Zealand.

Qualifications

• Strong knowledge of automotive parts and how to interpret them.
• Ability to explain parts information clearly to customers.
• Collaborative approach and ability to work in a fast-paced team.
• Awareness of safety protocols and safe lifting practices.

Responsibilities

• Interpret parts to assist trade, industrial and mining customers.
• Process customer orders accurately and efficiently.
• Dispatch products and parts on time.
• Promote specials and handle promotional offers.
• Arrange buy-ins and process customer credits where needed.
• Be the first point of contact for customers in-person or over the phone.
• Contribute to a safety-first culture and personal well-being.

Skills

Parts interpreting know-how

Customer service excellence

Communication skills

Team player

Safety awareness

Tech/computer literacy

Job description

NAPA Australia is seeking an Auto Parts Interpreter to provide accurate parts support to trade, industrial, mining customers and to help with product information, advice and problem-solving. You will leverage technical parts knowledge and strong customer service to build relationships.

The role emphasizes a safety-first approach and collaboration within a high-performing team across a broad parts network in Australia and New Zealand.