Automotive Parts Interpreter & Customer Solutions

NAPA; Cairns Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

NAPA is seeking a Parts Interpreter to join our Australia and New Zealand aftermarket team in Cairns. You will provide accurate technical parts support to trade, industrial and mining customers, interpret parts information, process orders and dispatch products.

You’ll be the first point of contact for customers, bring strong product knowledge and customer service, and contribute to a safe, efficient workplace with a Monday–Friday schedule.

Qualifications

• Parts interpreting 'know how' (technical parts knowledge)
• Passion for providing exceptional customer experiences
• Confidence in communicating knowledge clearly to customers
• Innovative and collaborative approach to work
• Solution-focused / problem solver
• Sound computer skills
• Conscious of workplace safety at all times
• Former GPC team members welcome to apply

Responsibilities

• Interpret parts
• Process customer orders
• Efficiently dispatch products and parts
• Promote specials
• Arrange buy-ins
• Process customer credits
• First point of contact for customers (in-person and over the phone)

Skills

Parts interpreting know-how

Job description

NAPA is seeking a Parts Interpreter to join our Australia and New Zealand aftermarket team in Cairns. You will provide accurate technical parts support to trade, industrial and mining customers, interpret parts information, process orders and dispatch products.

You’ll be the first point of contact for customers, bring strong product knowledge and customer service, and contribute to a safe, efficient workplace with a Monday–Friday schedule.