Automotive Parts Interpreter

Auto Corner Pty Ltd; Mackay Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Auto Corner Pty Ltd in Mackay, QLD, is seeking an energetic Automotive Parts Interpreter to join our busy operation. You will manage end-to-end parts sales, liaise with trade accounts and retail customers, and ensure accurate quoting and timely order processing.

You’ll handle inbound calls, emails, VIN lookups, and EPC references, with a focus on fast, friendly service in a high-volume dealership setting. This full-time role offers ongoing training and career development.

Qualifications

• Solid knowledge of light vehicle parts and mechanical systems.
• Professional, solution-oriented communication with trade clients and retail motorists.
• Experience with DMS or electronic parts catalogs is a plus.

Responsibilities

• Handle high-volume inbound calls from trade accounts and customers to identify parts requests.
• Manage parts inbox and respond to emails, online portal queries, and quotes.
• Identify parts using VINs, registrations, and EPCs.
• Prepare price quotes, communicate lead times, and follow up on estimates.
• Enter orders in DMS, generate invoices, and process payments.
• Source non-stocked or backordered items and update ETAs.
• Coordinate dispatch and delivery with warehouse and drivers.
• Maintain relationships with workshop foremen and purchasers; resolve discrepancies.

Skills

Industry Knowledge

Customer Focus

Systems Proficiency

Operational Pace

Physical Capability

Tools

Microcat

Toyota Live

Job description

Proudly operating as a local fixture in Mackay for over 30 years, Auto Corner is home to some of Australia’s leading automotive brands, including Toyota, Mazda, Hyundai, and Isuzu UTE. We are driven by a shared mission of ‘actively enhancing lives’ across every touchpoint—delivering value for our customers, supporting our team members, and investing in our local community.

At Auto Corner, we offer rewarding career pathways across our diverse dealership network. We back our team with ongoing training, professional development, and a supportive, high-performance culture that sets you up for long-term success.

The Opportunity

We are seeking an energetic, detail-oriented Automotive Parts Interpreter to join our busy Mackay operations.

In this role, you will manage end-to-end parts sales, serving as a vital link with our retail customers and trade accounts.

The position is a 38 Hour week, Monday to Friday.

Key Responsibilities:

• High-Volume Inbound Call Management: Promptly answering inbound telephone calls from trade accounts, mechanical workshops, panel beaters, and retail customers to identify and qualify parts requests.
• Email & Digital Enquiry Handling: Actively managing and prioritising the parts inbox, responding quickly to email requests, online parts portal queries, and digital quote requests.
• Accurate Parts Identification: Interpreting customer requirements over the phone and via email using Vehicle Identification Numbers (VIN), registration details, and Electronic Parts Catalogues (EPC).
• Quotation Preparation & Follow-Up: Generating clear, accurate price and availability quotes, communicating lead times, and following up on pending estimates to close sales.
• Order Processing & Invoicing: Entering orders into the Dealer Management System (DMS), generating pick slips and tax invoices, and processing phone payments or trade account charges.
• Sourcing & Backorder Communication: Sourcing non-stocked or backordered items through manufacturer supply networks or external vendors, keeping customers updated on ETAs and transit delays.
• Dispatch & Delivery Coordination: Liaising with the parts warehouse, dispatch team and delivery drivers to ensure orders are supplied and delivered to meet customer requirements.
• Trade Account Support & Relationship Building: Maintaining strong phone rapport with regular workshop foremen and purchasing managers, resolving discrepancies, and managing credits or core returns efficiently.

What We Are Looking For:

• Industry Knowledge: Solid understanding of light vehicle parts and mechanical systems.
• Customer Focus: A professional, solution-oriented communication style with both trade clients and retail motorists.
• Systems Proficiency: Strong computer literacy, with prior experience using modern DMS and electronic parts catalogues (e.g., Microcat, Toyota Live) highly regarded.
• Operational Pace: Proven ability to manage competing priorities accurately in a high-volume dealership setting.
• Physical Capability: Comfortable with daily materials handling and active warehousing tasks.

Preferred Qualifications:

• Demonstrated track record in a dealership or commercial parts environment.
• Sound technical and mechanical aptitude.
• Excellent written and verbal communication skills