Automotive Parts Expert & Customer Solutions Specialist

Genuine Parts Company; Kelmscott; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Team member discounts across brands

Uniform provided

Parental leave top-up

Paid volunteer leave

Career development opportunities

Job summary

NAPA is Australia and New Zealand’s largest automotive aftermarket brand and a division of Genuine Parts Company. We are seeking a Parts Interpreter in Kelmscott to provide accurate parts information, assist trade, industrial and mining customers, and deliver exceptional service.

This hands-on role involves processing orders, dispatching parts, and promoting specials while maintaining safety and teamwork in a Monday–Friday schedule.

Qualifications

• Strong parts knowledge and ability to interpret parts requests.
• Excellent customer service abilities and communication.
• Ability to work in a fast-paced, high-performing team and maintain safety.

Responsibilities

• Interpret parts for customers and trade channels.
• Process customer orders and dispatch parts.
• Promote specials and arrange buy-ins as needed.
• Process customer credits and returns where applicable.
• Roll up sleeves to receive, dispatch and stock parts.
• Be first point of contact for customers in-person or by phone.
• Contribute to a safety-first culture and maintain safe work practices.

Skills

Parts knowledge

Customer service

Communication

Problem solving

Teamwork

Computer skills

Safety awareness

Sales ability

Job description

NAPA is Australia and New Zealand’s largest automotive aftermarket brand and a division of Genuine Parts Company. We are seeking a Parts Interpreter in Kelmscott to provide accurate parts information, assist trade, industrial and mining customers, and deliver exceptional service.

This hands-on role involves processing orders, dispatching parts, and promoting specials while maintaining safety and teamwork in a Monday–Friday schedule.