Automotive Office Administrator & Customer Concierge

Work Initiatives; North Sydney; In loco; AUD 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

MK Smash Repairs in Rydalmere is seeking an organised Office Administrator / Receptionist to support our busy workshop and provide professional customer service. You will answer calls, schedule assessments and bookings, and keep customers informed about repair progress.

Experience in administration or reception is preferred; familiarity with insurance processes and iBodyshop is advantageous. A friendly phone manner and strong organisational skills are essential for success in this role.

Competenze

• Previous administration, reception or customer service experience.
• Friendly, professional phone manner and clear communication skills.
• Strong organisation, attention to detail and the ability to manage several tasks.
• Reliability and the ability to work independently and within a team.

Mansioni

• Answering phone calls and emails and welcoming customers.
• Scheduling vehicle assessments, repair bookings and collections.
• Keeping customers informed about their vehicle’s repair progress.
• Liaising with insurance companies, assessors and suppliers.
• Creating and updating job files, entering information and scanning documents.
• Assisting with invoicing, payments and general office administration.

Descrizione del lavoro

MK Smash Repairs in Rydalmere is seeking an organised Office Administrator / Receptionist to support our busy workshop and provide professional customer service. You will answer calls, schedule assessments and bookings, and keep customers informed about repair progress.

Experience in administration or reception is preferred; familiarity with insurance processes and iBodyshop is advantageous. A friendly phone manner and strong organisational skills are essential for success in this role.