Office Administrator / Receptionist - Smash Repairs - Rydalmere.

Work Initiatives; North Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

MK Smash Repairs in Rydalmere is seeking an organised Office Administrator / Receptionist to support our busy workshop and provide professional customer service. You will answer calls, schedule assessments and bookings, and keep customers informed about repair progress.

Experience in administration or reception is preferred; familiarity with insurance processes and iBodyshop is advantageous. A friendly phone manner and strong organisational skills are essential for success in this role.

Qualifications

• Previous administration, reception or customer service experience.
• Friendly, professional phone manner and clear communication skills.
• Strong organisation, attention to detail and the ability to manage several tasks.
• Reliability and the ability to work independently and within a team.

Responsibilities

• Answering phone calls and emails and welcoming customers.
• Scheduling vehicle assessments, repair bookings and collections.
• Keeping customers informed about their vehicle’s repair progress.
• Liaising with insurance companies, assessors and suppliers.
• Creating and updating job files, entering information and scanning documents.
• Assisting with invoicing, payments and general office administration.

Job description

Office Administrator / Receptionist - Smash Repairs - Rydalmere.

Office Administrator / Receptionist – MK Smash Repairs
Location: Rydalmere, NSW

MK Smash Repairs is seeking an organised, reliable Office Administrator / Receptionist to support our busy workshop and provide professional customer service.

Responsibilities include:

Answering phone calls and emails and welcoming customers.

Scheduling vehicle assessments, repair bookings and collections.

Keeping customers informed about their vehicle’s repair progress.

Liaising with insurance companies, assessors and suppliers.

Creating and updating job files, entering information and scanning documents.

Assisting with invoicing, payments and general office administration.

Working closely with the workshop team to keep bookings and paperwork organised.

We are looking for someone with:

Previous administration, reception or customer service experience.

A friendly, professional phone manner and clear communication skills.

Strong organisation, attention to detail and the ability to manage several tasks.

Confidence using computers, email and Microsoft Office.

Reliability and the ability to work independently and within a team.

Experience in smash repairs, automotive dealerships or insurance claims would be an advantage. Familiarity with iBodyshop is desirable.