Automotive Finance Settlements Specialist

Volkswagen Financial Services Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Volkswagen Financial Services Australia is seeking a Settlements Officer to review automotive loan documents, liaise with dealers, and ensure accurate and timely payments. You will handle contract processing, issue resolution, and fund allocations with a focus on high-quality customer service.

Ideal candidates have 2+ years in customer service or admin roles, strong communication, and meticulous attention to detail.

Qualifications

• 2 years experience in a customer service or administrative role.
• Excellent interpersonal and communication skills.
• High attention to detail.
• Ability to work in a team environment.
• Motivation to learn.
• Enjoy and be able to work in a fast-paced and high volume work environment.

Responsibilities

• Review automotive loan documents prior to processing payments.
• Communicate errors with dealers and ensure timely settlements.
• Allocate funds and prepare dealer tax invoices.
• Verify information and identify discrepancies in documentation.
• Provide queue support and assist other teams as required.

Skills

Customer service

Interpersonal skills

Attention to detail

Teamwork

Adaptable

Learning mindset

Fast-paced environment

Job description

Volkswagen Financial Services Australia is seeking a Settlements Officer to review automotive loan documents, liaise with dealers, and ensure accurate and timely payments. You will handle contract processing, issue resolution, and fund allocations with a focus on high-quality customer service.

Ideal candidates have 2+ years in customer service or admin roles, strong communication, and meticulous attention to detail.