Automotive Finance Settlements Specialist

Volkswagen Financial Services Australia Pty Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Volkswagen Financial Services Australia Pty Limited in NSW seeks a Settlements Officer to review loan documents, coordinate with dealers and lending officers, and ensure timely and accurate payments with excellent customer service.

Key duties include processing contracts, allocating funds, resolving discrepancies, and performing administrative tasks across credit, collections, and customer service when needed. A proactive team player with strong communication is preferred.

Qualifications

• 2 years experience in a customer service or administrative role.
• Excellent interpersonal and communication skills.
• High attention to detail.
• Ability to work in a team environment.
• A motivation to learn.
• Enjoy and be able to work in a fast-paced and high volume work environment.
• Be readily adaptable to change and challenging problems.

Responsibilities

• Review automotive loan documents prior to processing payments.
• Work with dealers and lending officers to resolve issues and provide high-level customer service.
• Process contracts and organise tax invoices for payment.
• Communicate pending issues clearly to dealers.
• Allocate funds and prepare dealer tax invoices for payment.
• Upload deals promptly before cut-off times and make notes for accounts processing.
• Identify inconsistencies between documentation and system information and correct them.
• Take queue calls and process dealer requests efficiently while remaining logged into the queue.
• Assist in Credit inbox, Collections, and Customer Service as required.

Skills

Customer service

Interpersonal skills

Attention to detail

Team player

Adaptability

Fast-paced environment

Learning mindset

Job description

Volkswagen Financial Services Australia Pty Limited in NSW seeks a Settlements Officer to review loan documents, coordinate with dealers and lending officers, and ensure timely and accurate payments with excellent customer service.

Key duties include processing contracts, allocating funds, resolving discrepancies, and performing administrative tasks across credit, collections, and customer service when needed. A proactive team player with strong communication is preferred.