Settlements Officer

Volkswagen Financial Services Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Volkswagen Financial Services Australia is seeking a Settlements Officer to review automotive loan documents, liaise with dealers, and ensure accurate and timely payments. You will handle contract processing, issue resolution, and fund allocations with a focus on high-quality customer service.

Ideal candidates have 2+ years in customer service or admin roles, strong communication, and meticulous attention to detail.

Qualifications

• 2 years experience in a customer service or administrative role.
• Excellent interpersonal and communication skills.
• High attention to detail.
• Ability to work in a team environment.
• Motivation to learn.
• Enjoy and be able to work in a fast-paced and high volume work environment.

Responsibilities

• Review automotive loan documents prior to processing payments.
• Communicate errors with dealers and ensure timely settlements.
• Allocate funds and prepare dealer tax invoices.
• Verify information and identify discrepancies in documentation.
• Provide queue support and assist other teams as required.

Skills

Customer service

Interpersonal skills

Attention to detail

Teamwork

Adaptable

Learning mindset

Fast-paced environment

Job description

Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

Job Description

As a Settlements Officer you will be responsible for reviewing automotive loan documents prior to processing payments, working closely with dealers and lending officers to resolve issues and always providing a high-level of customer service.

Tasks

• Processing contracts, organising tax invoices for payment, communicate errors with dealers.
• Incoming documents for settlement should be promptly and accurately actioned in line with service level agreements.
• Clearly communicate pending issues to the dealers.
• Income and expense verification

Allocating Funds:

• Allocating money to correct recipients and preparation of Dealer Tax Invoices for payment, at a high level of accuracy.
• Upload deals promptly well before cut-off times.
• Make clear notes for accounts processing.
• Recheck and identify issues with payment details submitted.

Pending Comments:

• Identify inconsistencies between documentation and system information. Pending comments should always be correctly entered into the system and sent to dealers promptly.
• Pending Information to be clearly described to eliminate call backs from dealers requiring clarification.
• Have up to date information on pending report, investigate each deal and information saved on settlements system.

Verifying:

• Consistently and accurately identify discrepancies between system information and documentation.
• Errors should be promptly fixed in an accurate and timely manner.
• Taking queue calls and processing dealer requests efficiently and in a timely manner.
• Remain logged into the phone queue as required.
• Identify dealer needs. Offer solutions to problems with accounts.
• Communicate with dealers in a professional and friendly manner.

Administrative Duties:

• Assist in the Credit inbox when required
• Assist Collections when required
• Assist Customer Service when required

Desired Skills and Experience

Desired Skills and Experience

• 2 years experience in a customer service or administrative role
• Excellent interpersonal and communication skills
• High attention to detail
• Ability to work in a team environment
• A motivation to learn
• Enjoy and be able to work in a fast-paced and high volume work environment
• Be readily adaptable to change and challenging problems

Are you Driven by More?

When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

If you meet the above criteria and would like to join our team,

Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.