Automotive Finance Customer Service Specialist

Volkswagen Financial Services Australia Pty Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Volkswagen Financial Services Australia Pty Limited – Chullora NSW is seeking an enthusiastic Customer Service professional to join our team on a permanent basis. This role handles inbound calls and email queries related to automotive finance products, delivering accurate information and helpful solutions.

You will communicate professionally, reference our terms and conditions, and work with colleagues to process payouts, statements, and letters.

Qualifications

• Minimum 2 years’ experience in a customer service or inbound call centre role.
• Exceptional phone manner and able to deal with all types of personalities.
• Excellent written and verbal communication skills.
• Ability to work in a team environment.
• Motivation to learn and grow within the role.

Responsibilities

• Take inbound queue calls from customers and provide high level of customer service.
• Communicate with customers in a professional and friendly manner.
• Offer tailored solutions to remedy problems with accounts.
• Process customer requests efficiently and in a timely manner.
• Reference our terms and conditions confidently when addressing inquiries.
• Complete customer requests for payout letters, statements, amortisation schedules and copies of contracts.
• Disburse admin emails to operations staff and process unaddressed admin emails.
• Process debits and ensure daily processing with accuracy.

Skills

Customer service

Inbound call centre

Phone manner

Verbal communication

Team player

Willingness to learn

Education

Financial Services qualification

Job description

Volkswagen Financial Services Australia Pty Limited – Chullora NSW is seeking an enthusiastic Customer Service professional to join our team on a permanent basis. This role handles inbound calls and email queries related to automotive finance products, delivering accurate information and helpful solutions.

You will communicate professionally, reference our terms and conditions, and work with colleagues to process payouts, statements, and letters.